(Hopefully) Useful Information on Microsoft System Center, Hyper-V and Cloud

SCSM & Cireson Portal – Announcements

Announcement

Being able to publish announcements in the Cireson Portal is a great way to get information out to the people, whether it is just to IT, or certain parts of the business, or the whole business. It’s particular useful to notify users of new request offerings when they become available, and when there are major IT outages!   What isn’t so great is that in the current portal version, only.. Read More

SCSM/SCORCH – Runbook Invocation Failed

When using Runbook Automation Activities in SCSM workflows, the call to start the relevant runbook is made using the Orchetsrator web service to the management server. If the call to Orchestrator fails, the runbook activity will fail, and an entry will be added to the log stating ‘Runbook invocation failed because the Runbook contract has changed. See the eventlog for additional information’.   In my experience, at this point most.. Read More

SCSM – Custom Postpone Activity

Workflow

A number of requests I have had of late have been to build in a time delay into the workflow of a service request in SCSM.  An example of this was building a server de-provisioning workflow, which needed to have a two week delay between powering off the server, and completely deleting it.  The workflow I put together for this involved Orchestrator runbooks to perform tasks such as removing System Center agents.. Read More

SCSM – Changing the Workflow Management Server

CMDB Source

Recently, I had to upgrade the infrastructure for a Service Manager management group, and as part of this upgrade I had to change the workflow management server to a newly built management server.  At first, this looked like a straight forward process as defined on Microsoft TechNet. https://technet.microsoft.com/en-us/library/hh524221.aspx I prepared the new management server, run the SQL query, and restarted the System Center services, and everything was completed successfully.  After.. Read More

SCSM – Assign Reviewer to Review Activity Automatically

Service Manager

  Within Change Request templates in SCSM, it is common to add a Review Activity to the workflow to ensure the relevant people are aware of, and agree the change can taking place.  Placing a review activity at the beginning of a workflow (as in the image below) ensures that no other activities to actually do any work take place, and provides an audit trail for the change. If you.. Read More