(Hopefully) Useful Information on Microsoft System Center, Hyper-V and Cloud

SCSM – Grooming

Computer Health

Data grooming in Service Manager is extremely important, yet most of the time it happens in the background and few people know what grooming is being done, and how it is being performed.  Due to it’s importance, for both data consistency and performance, Scott Walker (Senior Support Escalation Engineer at Microsoft) has posted three articles on why grooming is needed, what grooming is performed, and how it can be checked!.. Read More

System Center 2012 R2 – UR8 Released!

Out Now

For those that missed it, UR8 for System Center 2012 R2 is now available and brings fixes and features to Operations Manager, Service Manager, Orchestrator, Virtual Machine Manager, SPF and WAP.  The descriptions and download links for the updates are available here, https://support.microsoft.com/en-us/kb/3096378. However, the Service Manager UR seems to be missing from this page but is available here, https://support.microsoft.com/en-us/kb/3096383. Happy updating!! David

SCSM – Exporting Work Items with Action Log

SCSM Action Log

It is a fairly regular occurrence that I get asked to export a selection of work items from SCSM into a CSV, or something similar, so they can be reviewed.  What isn’t so regular is that I get asked to include the full Action Log with the export of the work items! I did get this request recently however, as an auditor required it for a number of random incidents,.. Read More

SCSM – Service Management on an iPad

IT Monkey

As we know, the SCSM console can only be installed on Windows computers with certain pre-requisites installed, which limits what devices SCSM can be used on.  Even the SCSM self-service portal has a Silverlight plugin requirement, which also limits the devices on which it can be used.  This may not be a problem for many people, however in this more mobile, agile, and Service Management centric world there is often.. Read More

SCSM – Custom Postpone Activity

Workflow

A number of requests I have had of late have been to build in a time delay into the workflow of a service request in SCSM.  An example of this was building a server de-provisioning workflow, which needed to have a two week delay between powering off the server, and completely deleting it.  The workflow I put together for this involved Orchestrator runbooks to perform tasks such as removing System Center agents.. Read More

SCSM – Changing the Workflow Management Server

CMDB Source

Recently, I had to upgrade the infrastructure for a Service Manager management group, and as part of this upgrade I had to change the workflow management server to a newly built management server.  At first, this looked like a straight forward process as defined on Microsoft TechNet. https://technet.microsoft.com/en-us/library/hh524221.aspx I prepared the new management server, run the SQL query, and restarted the System Center services, and everything was completed successfully.  After.. Read More

SCSM – Preventing MPSync Issues

DW MP's

Within a Service Manager environment, there are two management groups, one operational management group and one data warehouse management group.  In order for data to be committed to the data warehouse correctly, management packs (sealed only) that are in the operational management group need to be sync’d over to the data warehouse management group, and the versions of the management packs needs to be the same in both.  This sync.. Read More

SCSM – Assign Reviewer to Review Activity Automatically

Service Manager

  Within Change Request templates in SCSM, it is common to add a Review Activity to the workflow to ensure the relevant people are aware of, and agree the change can taking place.  Placing a review activity at the beginning of a workflow (as in the image below) ensures that no other activities to actually do any work take place, and provides an audit trail for the change. If you.. Read More

SCOM & SCSM – Automatic Recovery

Microsoft has a support article, ID 2913046, that addresses the issue “The System Centre Management service stops responding after an instance of SQL Server goes offline” which basically involves creating two registry entries to ensure the service reconnects in 60 seconds, and therefore prevent it from going into a Not Responding state. The “Symptoms” section of the article reads… “After an instance of Microsoft SQL Server that hosts the OperationsManager database.. Read More

System Center 2012 R2 Service Manager – Moving the Data Warehouse Management Server and Reporting

Microsoft System Center

Evening All, As it’s a nice quiet bank holiday weekend, I thought I would take the opportunity to write up my experience this week with attempting to move the Data Warehouse Management Server and the Reporting Server in my Service Manager management group. The reason for wanting to move these components was to move all onto a newly implemented Hyper-V platform, as well as to reclaim Enterprise SQL licenses that.. Read More