(Hopefully) Useful Information on Microsoft System Center, Hyper-V and Cloud

SCSM – General Use SR Extensions

Good Advice

As you start to build your service catalogue in SCSM, and the number of Request Offerings grow and grow, the need for additional properties to store data also grows. For example, if you take my Create Announcement request offering (RO) example, there are six questions asked in order for the workflow to create the announcement.  All the answers to these questions will need to be mapped to properties in the.. Read More

SCSM & Cireson Portal – Announcements

Announcement

Being able to publish announcements in the Cireson Portal is a great way to get information out to the people, whether it is just to IT, or certain parts of the business, or the whole business. It’s particular useful to notify users of new request offerings when they become available, and when there are major IT outages!   What isn’t so great is that in the current portal version, only.. Read More

SCSM – Data Warehouse Installation Error “_PopulateUserRoles”

Install Information

When installing the SCSM Data Warehouse Management Server, it is really annoying when the installer reaches almost the end, and then fails and rolls back… Then, to make things worse, no useful error is returned and nothing useful in the installation log. One such example is where is fails with the message that _PopulateUserRoles failed.  I received this recently so went diving into the setup log to find a bit.. Read More

SCSM & Cireson – Password Reset Registration

Reset

One of the products offered by Cireson is their Password Reset application, which is a great tool for users to reset their own Active Directory account password.  It is simple interface for users in that all they need to do is enter their username, pick a method in which to receive their token, and then enter their token and new password… Password is reset! As an added plus, it is.. Read More

SCSM – Add Cireson Portal URL’s to Email Notifications

Cireson

If you have SCSM in your environment, one of the must have products is the Cireson portal, as it provides lightning fast access to SCSM through HTML5 web pages that render appropriately on any device in any browser.  Because of this, after any deployment of the Cireson portal, no one ever wants to use the SCSM console again unless they really have to. As the only requirement to view the portal.. Read More

SCSM/SCORCH – Runbook Invocation Failed

When using Runbook Automation Activities in SCSM workflows, the call to start the relevant runbook is made using the Orchetsrator web service to the management server. If the call to Orchestrator fails, the runbook activity will fail, and an entry will be added to the log stating ‘Runbook invocation failed because the Runbook contract has changed. See the eventlog for additional information’.   In my experience, at this point most.. Read More

Updated System Center Visual Studio Authoring Extensions

VS2015 Banner

Today, Microsoft has released an updated version of the System Center Visual Studio Authoring Extensions, which includes support for Visual Studio 2015!!  I know a lot of people who have been waiting for this for a long time, so it’s great news that you can now download the latest version of VSAE from, http://www.microsoft.com/en-us/download/details.aspx?id=30169 It’s the same straight forward 2 minute installation as it always has been, and provides everything you.. Read More

SCSM – Console Performance

Service Manager

UPDATE (03/12/2015):  It seems as if Microsoft has pulled or moved the article I reference for this post.  Here are the screenshots of the post when it was available!   —–   One of the main complaints with Service Manager has been the performance of the console, which hasn’t really improved much even with all the latest updates applied.  Whilst it is logical to believe that console performance is directly.. Read More

SCSM – Grooming

Computer Health

Data grooming in Service Manager is extremely important, yet most of the time it happens in the background and few people know what grooming is being done, and how it is being performed.  Due to it’s importance, for both data consistency and performance, Scott Walker (Senior Support Escalation Engineer at Microsoft) has posted three articles on why grooming is needed, what grooming is performed, and how it can be checked!.. Read More

System Center 2012 R2 – UR8 Released!

Out Now

For those that missed it, UR8 for System Center 2012 R2 is now available and brings fixes and features to Operations Manager, Service Manager, Orchestrator, Virtual Machine Manager, SPF and WAP.  The descriptions and download links for the updates are available here, https://support.microsoft.com/en-us/kb/3096378. However, the Service Manager UR seems to be missing from this page but is available here, https://support.microsoft.com/en-us/kb/3096383. Happy updating!! David